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Returns & Refund Policy

We offer a return policy on products that are classified as following

  • Damaged in transit
    • If damaged, don't accept delivery from the courier and notify our Customer Service Staff.
    • If you have already accepted delivery, and then notice that the product appears to have been damaged in transit, you should notify our Customer Service staff immediately.
  • Incorrect product - This is in case we shipped the wrong product
    • In the event that the product shipped is not what you ordered, please notify our Customer Service Staff, so that we can organise a return and a replacement can be sent immediately
  • Faulty product
    • In the event that the product you have received is faulty on receipt or develops a fault, you may be able to return it. We require that you inform us of any faulty goods within 2 days of receipt
    • If the manufacturer directs you to return the product to the manufacturer, agent or a third party, then you should arrange for the product to be returned as directed and otherwise in accordance with the manufacturers returns policy. The manufacturer will then organize any refund, repair or replacement payable under the policy.

 

How do I return a product?

If you wish to return a product please do the following:

  • visit our website and go to the 'my account' page (https://www.discounthealthfoods.com.au/Members/MyAccount.aspx)
  • Login with your Username & Password (note: your email address is your username by default)
  • Locate the Order that contains the product(s) that you wish to return and click 'View Order'
  • Add a Note to the order explaining why you wish to return the item(s)
  • Please allow us a day or 2 to assess your request and we will get back to you with further instructions

Delivery

Discount Health Foods dispatches orders from Melbourne, Australia on business days only (Mon to Fri). We will endeavour to pack and send your order as soon as it is received, however sometimes an item is out of stock. In this case we will try to contact you so you can decide whether to wait until all the stock arrives, or to alter or amend your order.
We use Australia Post for all deliveries.

Our Standard Delivery Charges

Delivery Within Australian

Flat Rate : $9.90  Up to 3kg to Australian Major Metropolitan areas (except Western Australia & Northern Territory, other areas or heavier packages may be more expensive)

Delivery Outside Australia

Flat Rate – normally $39.00 Up to 1kg (this may vary with Country & weight)

 Please Note: We Reserve the right to alter our delivery charges at any time and for any reason. Our 'Flat Rate' delivery charges are only available for major Australian metropolitan areas. If your order needs to be delivered outside Australia or to areas of Australia that incur higher shipping changes, we may need to alter your shipping charges accordingly (we will always contact you before making any such changes). If your order is exceedingly heavy or requires special packaging then our shipping charges may also need to increase.